Return and Exchange Policy for ZAWAYA.

Thank you for your purchase from ZAWAYA! We want you to be completely satisfied with your order. Please review our Return and Exchange Policy below.

Eligibility for Returns and Exchanges:

• We accept returns and exchanges within 14 days of the delivery date.
• Items must be in their original condition, unworn, undamaged, and with all original tags and packaging. Exceptions may be made for damaged or defective items; please contact us immediately.
• Personalized or customized items are generally not eligible for return or exchange unless damaged or defective.
• Sale items are final sale and are not eligible for return or exchange unless damaged or defective.
• Shipping costs are non-refundable except in cases of damaged or defective items.

How to Initiate a Return or Exchange:

1. Contact us within 14 days of delivery at [60010019 or 55887910] to request a return or exchange authorization. Include your order number and reason for the return.
2. Once authorized, carefully repackage the item(s) securely in their original packaging, if possible.
3. Ship the package to the address provided by our customer service representative. You are responsible for return shipping costs unless the return is due to our error (damaged or defective item).
4. Upon receipt and inspection of the returned item(s), we will process your refund or exchange. Refunds will be credited to your original payment method.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with photos of the damage and your order number. We will arrange for a replacement or refund, including return shipping costs.

Exceptions:

We reserve the right to refuse returns or exchanges if the item(s) do not meet the conditions outlined above.

Contact Us:

If you have any questions or concerns regarding our Return and Exchange Policy, please contact us at [60010019 / 55887910].